Terms of Service

Kitma Tech Pte. Ltd. · Effective 30 September 2026

1. About these terms

These Terms of Service ("Terms") govern your use of the Kitma Studio website and service (the "Service"), provided by Kitma Tech Pte. Ltd., a Singapore company (UEN 202634861N) ("Kitma", "we", "us").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of an organisation, you confirm that you are authorised to bind it, and "you" means that organisation. A signed order form or licence agreement takes priority over these Terms where they differ.

2. The Service and editions

Kitma Studio is an AI assistant and agent builder. It is offered as Managed SaaS, hosted by Kitma, and as Self-Hosted, under an annual licence. The Self-Hosted edition is also subject to its licence agreement, including any licence key and the permitted number of deployments.

3. Accounts

• You must be at least 18 and give accurate information.
• You are responsible for keeping your credentials safe and for everything that happens under your account.
• Workspace owners and administrators control who has access and what each person can do.
• Tell us straight away at contact@kitma.ai if you suspect unauthorised use.

4. Communications

We will send you service emails about your account, security, billing and changes to these Terms. You can opt out of marketing emails at any time, but not out of essential service messages.

5. Plans, subscriptions and billing

• Managed SaaS is billed per seat on a recurring cycle, plus usage credits above your plan's included allowance. Self-Hosted is billed as an annual licence fee.
• Subscriptions renew automatically unless you cancel before the renewal date.
• Payments are processed by Stripe. You authorise us to charge your payment method for fees and applicable taxes.
• If a payment fails, we may suspend paid features after giving you notice.
• Marketplace kits and components are charged at the price shown when you buy them.

6. Price changes

We may change prices. We will give you at least 30 days' notice, and changes apply from your next billing cycle.

7. Refunds

Fees are non-refundable except where the law requires, or where we terminate the Service without cause, in which case we refund prepaid fees for the unused period.

8. Your content

• You own your Customer Content, including chats, files, knowledge, and the tools, agents and workflows you build.
• You give us permission to host, process and transmit your content only to provide, secure and support the Service. We do not use your content to train AI models.
• You are responsible for your content and for having the rights and permissions to use it, including data from apps you connect.

9. AI output

• AI output can be wrong, incomplete or unsuitable. Review it before relying on it, especially for legal, medical, financial or safety decisions.
• You are responsible for the actions your agents and workflows take, including emails sent, records changed and payments made. Use the approval settings for risky actions.
• If you connect your own AI model provider or other third-party app, that provider's terms also apply. We are not responsible for third-party services.

10. Acceptable use

You must not use the Service to:

• break any law, or infringe anyone's rights, including privacy and intellectual property;
• send spam, or run phishing, fraud or impersonation;
• create or spread malware, or attack or probe any system without permission;
• get around sandboxing, usage limits, licence checks or other security controls;
• produce content that sexually exploits minors, promotes violence, or harasses people;
• make fully automated decisions with legal or similarly significant effects on people without proper human review;
• resell or give access to the Service to others, except as your plan allows; or
• copy, reverse engineer or build a competing product from the Service, except where the law allows.

We may suspend accounts or content that break these rules. Where possible, we'll tell you first.

11. Intellectual property

Kitma owns the Service, including its software, design, marketplace content and trademarks (Kitma, Kitma Studio and Kitma AI). These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Marketplace kits you buy are licensed for use within your organisation.

12. Feedback

If you send us ideas, bug reports or suggestions, we may use them freely without any obligation to you.

13. Copyright complaints

If you believe content in the Service infringes your copyright, email contact@kitma.ai with: the work concerned, where the content appears, your contact details, and a statement that you believe in good faith the use isn't authorised. We will review and act on valid notices.

14. Third-party links and services

The Service connects to third-party apps, websites and AI providers. We don't control them and aren't responsible for their content, availability or practices.

15. Disclaimer

Apart from any service levels in a signed agreement, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the Service will be uninterrupted or error-free.

16. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Each party's total liability under these Terms is limited to the fees you paid in the 12 months before the claim arose. These limits don't apply to fraud, or to anything that can't be limited by law.

17. Indemnity

You will defend and compensate Kitma for claims arising from your content, or from your use of the Service in breach of these Terms or the law.

18. Termination

You can cancel at any time in Billing, and cancellation takes effect at the end of your current billing period. We may suspend or end your access if you seriously break these Terms or don't pay. After termination you have 30 days to export your content, and then we delete it as described in our Privacy Policy.

19. Governing law and disputes

These Terms are governed by the laws of Singapore. Any dispute will be referred to and finally resolved by arbitration at the Singapore International Arbitration Centre (SIAC), seated in Singapore and conducted in English. Either party may seek urgent relief from a court.

20. Changes to the Service

We improve the Service continuously and may add, change or remove features. If we remove a major feature you pay for, we will give you reasonable notice.

21. Changes to these Terms

We may update these Terms. For significant changes, we will give at least 30 days' notice by email or in the Service. If you keep using the Service after changes take effect, you accept them.

22. Other terms

If any part of these Terms can't be enforced, the rest still applies. If we don't enforce a right, we haven't waived it. You may not transfer these Terms without our consent. We may transfer them as part of a merger or sale. These Terms, with any order form, are the whole agreement between us on this subject.

23. Contact

Kitma Tech Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422 · contact@kitma.ai